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Privacy Policy
This Privacy Policy describes how SILOSYNC ("we," "our," or "us") collects, uses, and shares your information when you use our services. We are hosted on the Wix.com platform, which provides an online platform that allows us to offer our products and services to you. Please read this Privacy Policy carefully to understand how your personal information will be handled.
Information We Collect
- We collect and store information that you enter on our website or provide to us in other ways. This may include your name, email, password, and other personally identifiable information.
- We collect your Internet protocol (IP) address, login information, computer and connection details, and purchase history.
- We may use software tools to collect session information, such as page response times, page interaction data, and browsing methods.
- When you make a transaction on our website, we collect personal information you provide, including your name, address, and email.
Use of Information
We collect both non-personal and personal information for the following purposes:
- To provide and operate our services.
- To offer customer support and technical assistance.
- To contact you with service-related notices and promotional messages.
- To create aggregated statistical data for improving our services.
- To comply with applicable laws and regulations.
Data Storage
Our company is hosted on the Wix.com platform, which stores your data on secure servers behind a firewall. Wix.com's data storage, databases, and applications help us provide our services to you.
All direct payment gateways offered by Wix.com adhere to PCI-DSS standards for secure credit card information handling.
Integration of Sentry.io
SILOWatch by SILOSYNC uses Sentry.io to help monitor and debug the software. When SILOWatch encounters a crash, Sentry.io automatically collects certain diagnostic data to assist with troubleshooting. This may include details such as browser type, operating system, error logs, and user identifiers. This information is used solely for diagnostic purposes and to improve the service. SILOSYNC does not use this data for marketing or any other purpose outside of software maintenance and improvement. By using SILOWatch, you consent to this data collection process.
Here's an example:
browser.name = Chrome chrome = Chrome 118.0.5993.159 chrome.name = Chrome device.class = 1 device.family = Desktop environment = production event.environment = javascript event.origin = electron event.process = browser handled = no level = fatal mechanism = generic node = Node 18.17.1 node.name = Node os = macOS 13.6 os.name = macOS runtime = Electron 27.3.11 runtime.name = Electron release = SILOWatch@1.2.0
Contact
We may contact you for various reasons, including account notifications, dispute resolution, fee collection, surveys, updates, or to enforce our User Agreement and applicable laws. We may contact you via email.
Modifications to Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Please review it frequently. Material changes will take effect immediately upon posting on our website. We will notify you of significant updates.
Your Choices
If you do not want us to process your data, please contact us via email. You can also request access, corrections, amendments, or deletions of your personal information.
Contact Information
hello@silosync.io
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